Cancellation Policy

Students have the right to cancel the enrollment agreement and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later. A notice of cancellation shall be in writing. A withdrawal may be effectuated by the student’s written notice or by the student’s conduct, including, but not necessarily limited to, a student’s lack of attendance. Cancellation is effective on the date the University is notified by students of their intent to cancel. Students may contact the University Registrar by email at registrar@wciu.edu or by telephone at 626.398.2222.

For Refund Policy, click here.

Student Grievance/Complaint Policy

WCIU Grievance Policy William Carey International University (WCIU) acknowledges that students have the right to seek a remedy for a dispute or disagreement through a comprehensive complaint and grievance procedure.

A complaint is defined as dissatisfaction when a decision or action has been made inconsistently with university policies and procedures, or improper, unfair, arbitrary, or discriminatory treatment has occurred.

A grievance is defined as a complaint for which a mutual resolution has not been achieved through informal mediation at Levels I and II. A grievance must be accompanied by supporting evidence that the decision made at Level II was unjustly rendered.

WCIU reserves the right to amend use of the Complaint and Grievance Policy in any circumstance that is deemed necessary by the university. Additionally, should a complaint be against a faculty member or administrator, an opportunity will be provided for the faculty member or administrator to respond to the received complaint in attempt to aid in its resolution.

Complaint Procedure

Level I Students may file a complaint by contacting the specific department or faculty member that the complaint is against or by contacting the Registrar’s Office at registrar@wciu.edu. Submission of a complaint should take place within ten business days of the occurrence. The student will be notified that the 48 complaint has been received within 48 hours. A decision will be communicated to the student within ten business days after receiving the complaint.

Level II Students not satisfied with the decision rendered at Level I should contact the Student Services department within five business days of receiving the Level I decision and request that the decision be considered at a higher level. The student will be informed that the request has been received. The Student Services department will then take this Level II request to the Registrar who will provide a secondary review, consideration, and will communicate the decision to the student within ten business days following receipt.

Level III Students not satisfied with the decision rendered at Level II may file a formal, written grievance. This grievance must be a letter that is sent to the University President at1010 E Union Street Suite 110, Pasadena, CA 91106 USA within ten business days of the Level II notification date. The grievant must include the following criteria, as appropriate in the letter:

• The specific university policy or procedure that has been allegedly violated,

• Factual information and/or evidence supporting the grievant’s views on the alleged violation, and

• A description of the outcome the grievant seeks.

The grievant will be notified that the grievance has been received and the University President will then give independent consideration, adjudication, and a written decision about the grievance within seven business days of the notification which includes information on how students can file complaints for states WCIU is approved to offer its program.

Filing Complaints with External Agencies

If a student has completed the university’s process for filing a complaint and satisfactory resolution has not been achieved, the student may also file a complaint at the address below.

California Bureau for Private Postsecondary Education
1747 North Market, Suite 225
Sacramento, CA 95834
Phone: (916) 574-8900

Electronic Signature Policy 

This policy outlines the approval of electronic signatures to sign required forms and documents to adhere to WCIU terms and conditions. Electronic signature by the student is accepted by WCIU on all forms and documents. Students experiencing technological issues may manually sign required forms and documents, scan, and send them to the Office of the Registrar. Students will have access to the fully executed agreement in Populi within 10 days of acceptance by the Registrar’s Office.

Grading Policy

Each course has a defined grade type (A-F scale, credit/no credit or pass/fail).  Course grades are based on online discussion participation, quizzes, exams, papers and projects. Please refer to individual course syllabi for specific information regarding assignment grades.  Course instructors are expected to post final course grades by the end date of the term, which is two weeks after coursework ends.

In all courses, except those designated as credit/no credit or pass/fail, scholarship is ranked as follows:   

Grading Symbols  

A+, A, A-: exceptional  
B+, B, B-:  superior  
C: average
D: poor  
F: failure  

Note:  A course that is failed or deemed incomplete for any reason may be reattempted one time.  If completed successfully, the student may continue their course of study. If not, the student may be withdrawn from the program at the discretion of the program committee.

I: Incomplete – An “I” is granted when students have completed most required coursework, but are unable to complete the course due to extenuating circumstances. An “I” remains on the student’s record until the final grades are recorded in Populi. Failure to submit coursework by the extension deadline will translate automatically into a “0” on the student’s un-submitted assignment(s). 

IP: In Progress – An “IP” appears as the course grade when a student is still enrolled in a term or has applied for and has been granted the extension. If the course is not completed by the stipulated date, the "IP" will translate automatically into a “0” on the student’s un-submitted assignment(s). 

NC: No Credit – This mark was previously recorded by the institution when a student who had not applied for an extension did not complete a course, failing to submit assignments.  It is no longer in use in this capacity.  An “NC” on a transcript is assigned a value of 0.0 per credit hour when calculating GPA.  Courses marked as NC are included in GPA calculations and in determining Academic Standing, Academic Probation, and Academic Disqualification.  NC courses do not add credits or fulfill degree or program requirements.  

RD:  Report Delayed – An “RD” is recorded when a delay in reporting the grade is due to administrative circumstances not caused by student actions. RD does not add earned credits and does not affect GPA. When it becomes available, the earned grade replaces RD.  

W: Withdrawal – A “W” is assigned only for emergency withdrawal after the last day to drop courses, for reasons beyond the control of the student, such as serious illness or death in the family.  A “W” will appear on the transcript, and does not add earned credits and does not affect GPA.  

SECURING A PROCTOR

Students must find a proctor to administer any exams they may need to take for admission to a program. For information about getting a proctor and the proctor application, please see "Proctoring for Exams" in this Catalog.

Faculty & Student Interaction Policy 

All interactions with students should be done through the Populi LMS, including grading, feedback on

assignments, emails, and so forth. This allows for the interaction to be recorded. Faculty are expected to give meaningful feedback on assignments, within a week of the assignment being turned in. There is a comments box, along with a place to put a grade in the assignments section of Populi. Also, within Populi, faculty can give annotations and feedback in the assignments that students turn in. In order to facilitate this, all assignments should be turned in via the Populi LMS.

Non-Academic Dismissal Policy (Administrative Withdrawal)

The University Registrar may initiate a withdrawal for violation of policy without students’ request. The Registrar enters an administrative withdrawal, if students: • Fails to return from a standard period of non-enrollment. • Fails to maintain satisfactory academic progress. • Fails to maintain passing grades. • Fails to pay tuition and fees on time. • Fails to comply with University academic policies. • Fails to comply with the University’s rules and regulations as published in the catalog. • Engages in improper or unlawful conduct. Any refund due to students or other agencies are calculated and refunded according to the Tuition Refund Policy.

Non-Discrimination Policy

WCIU does not discriminate on the basis of race, color, national or ethnic origin, gender, marital status, or physical disability in accordance with Federal, State, and local laws. The University’s expectation is that its faculty, staff, and students will not discriminate against one another.

Privacy Policy

Revised 5.17.21

William Carey International University (WCIU) is committed to the responsible use of information collected from and about our students. We respect your right to keep your personal information confidential and understand your desire to avoid unwanted solicitations. We hope that by taking a few minutes to read this privacy policy, you will have a better understanding of what we do with the information that is collected and the steps we take to keep it private and secure.

A. Types of Information We Collect

1. Non-Personal Information Collected Automatically. WCIU collects limited, nonpersonal information that your browser makes available when visiting websites. This information may include your IP address, your browser type, access times, cookie information (described below), referring or exit website address, internet service provider, date/time stamp, operating system, device, geographic locale, language preferences and system configuration information.

We use non-personally identifiable information while you are browsing the WCIU site to improve your individual experience and provide you with a more personalized experience in subsequent visits. We also aggregate non-personally identifiable information from many users into statistical reports on website traffic to better administer our website and improve its effectiveness, diagnose server issues, and improve the user experience.

• Social Media. We may use services provided by social media providers, including, but not limited to Facebook, Instagram and Twitter, to display content. In these cases, the social media site may provide us with certain information about you, which may include your postings and account activity. Please see the privacy policy for the applicable social media site to learn more about how these sites share your personal information.

• Cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We may assign your computer one or more cookies for the purpose of facilitating access to our website and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your use of our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. If you desire to remove such technologies you may do so by disabling these features in your browser program, but this may render our websites unusable to you. Consult your browser’s Help Menu for assistance in changing cookie settings or removing cookie files.

2. Personal Information You Voluntarily Provide. In addition to the web analytical information collected when you visit the WCIU website, WCIU also collects and uses personal information that you voluntarily provide to us when you fill out a form on our website, respond to an advertisement, sign-up for an event or mailing list, request information, submit an admissions application, register for classes, apply for products or services, etc. By completing any of these forms, you are agreeing that we can use the information for the purposes of the form and for follow up communication. If you do not wish to provide your contact information or other private information online, you may call WCIU and request that information be sent through the mail.

B. Parties to Whom We Disclose Information

We will not sell, trade or transfer your personally-identifiable information to third parties, except in accordance with this policy. However, WCIU may use or disclose personal information for the following purposes:

• If required by law. For example, to comply with a validly issued and enforceable subpoena or summons.

• When necessary for any legitimate interests of WCIU, except where your interests or fundamental rights override those legitimate interests.

• When necessary to protect your vital interests or the vital interests of another individual.

• To provide information to affiliates of WCIU and nonaffiliated third parties who perform services or functions for us in conjunction with our services to you, but only if we have an agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed.

• To employees of WCIU and other parties who must use that information to provide services to you. Their right to further disclose and use the information is limited by this policy, applicable law, and nondisclosure agreements where appropriate.

• To communicate information that WCIU thinks may be of interest to you.

• Any other purpose when you provide consent to the processing of your personal data.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising and other uses

C. Confidentiality and Security of Nonpublic Personal Information

We maintain physical, electronic, and procedural safeguards in material compliance with applicable laws and regulations to guard your personal information from unauthorized access, alteration, or premature destruction. However, as effective as any security measures implemented by WCIU may be, no security system is impenetrable. WCIU cannot guarantee the security of its database environment, nor can it guarantee that the information you provide will not be intercepted while being transmitted over the internet.

D. GDPR Privacy Rights

This notice provides certain information to persons located in the European Union (EU) or the European Economic Area (EAA) and is intended to satisfy requirements in Regulation 2016/679 (General Data Protection Regulation or GDPR). WCIU may be a data “controller” or “processor” with regard to certain activities as defined under the GDPR. If you are an individual located in the EU, you may have additional rights available to you, including:

• You have the right to request access to your personal information, and the rectification of inaccurate personal information concerning you.

• You have the right to obtain the deletion or the restriction of processing of your personal information in certain circumstances, including when the information is no longer necessary in relation to the purposes for which it was collected or otherwise processed, except when we are required by law to maintain or otherwise process your personal information, for the establishment, exercise, or defense of legal claims, or for the protection of the rights or another person.

• In certain circumstances, you may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance.

• Where our processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.

You may exercise these rights by contacting us using the contact information provided below. To protect your privacy and security, we may take steps to verify your identity before taking action on your request.

You also have the rights and remedies set forth in GDPR Articles 77-82, which includes the right to lodge a complaint with a supervisory authority.

The GDPR requires that your personal data be kept no longer than necessary. The applicable time period will depend on the nature of such personal data and will also be determined by legal requirements imposed under applicable laws and regulations

E. Unsubscribe

To unsubscribe from communications or mailing lists please send an email to unsubscribe@wciu.edu from the email address you would like to unsubscribe.

f. Family Educational Rights and Privacy Act (FERPA)

The Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99), also known as the Buckley Amendment, is a Federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education.

FERPA strictly limits parental access to the educational records of enrolled students above the age of 18 (“eligible students”), and provides certain rights of access to parents of underage students. WCIU intends to comply fully with FERPA. FERPA guidelines do allow eligible students to voluntarily surrender some of their privacy rights. Accordingly, while WCIU recognizes the legitimate interests of parents to consult with staff about the academic wellbeing of their student, WCIU cannot do so without a written release from the eligible student. Release forms are available by contacting WCIU.

The following information is available from the U.S. Department of Education at: https://www2.ed.gov/print/policy/gen/guid/fpco/ferpa/index.html#

G. Third Party Links

Occasionally, at our discretion, WCIU website may offer third party products or services, including links to other websites outside the wciu.edu domain. Such sites have separate and independent privacy policies and are not governed by this privacy statement. Users should become familiar with the privacy practices of those other sites.

H. Changes to Policy.

WCIU reserves the right to amend or otherwise modify its privacy policy at any time. We expect any such changes to be minor, and notification of any changes will be made on this page. You should check back at this site periodically to obtain a current copy of this privacy policy. We urge you to review this privacy policy frequently to obtain the current version. Your continued provision of personal information or use of our services following any changes to this privacy policy constitutes your acceptance of such changes if we intend to use information that personally identifies you.

I. Contact Information

Questions about this privacy policy should be directed to the WCIU Office at registrar@wciu.edu. 1010 E Union Street Suite 110, Pasadena, CA 91106 (626) 398-2222

REFUND POLICY

Cancellation and Withdrawal Policy

Students have the right to cancel the enrollment agreement and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later. A notice of cancellation shall be in writing. A withdrawal may be effectuated by the student’s written notice or by the student’s conduct, including, but not necessarily limited to, a student’s lack of attendance. Cancellation is effective on the date the University is notified by students of their intent to cancel. Students should contact the University Registrar by email at registrar@wciu.edu or by telephone at 626.398.2222. 

WCIU will refund 100% of the amount paid for institutional charges, if notice of cancellation is made through attendance at the first class session, or the seventh day after enrollment, whichever is later. 

Students may drop a course within the first 2-weeks of the term and receive a full refund of 100% for the course. Students who have completed less than 60% of the course (10 weeks for 14-week courses) shall receive a pro rata refund based on number of coursework days attended prior to their withdrawal. 

Example Refund Calculation

If a student who is taking one course contacts the University (in any manner) and requests to withdraw on the 49th day of the term, the student will receive a 50% refund.

• The standard course length is 98 days (14 weeks x 7 days). 

• Course Completion Percentage: 50% (49 days divided by 98 days).

• Refund Percentage: 50%

• Tuition & Fees: $1,445 (tuition $1,395 plus online library fee $50).

• Refund: $722.50 ($1,445 x 50%)

Refund Payments

WCIU processes all refund payments within 30 days following students’ notice of cancellation or withdrawal. Any credit balance on the student's account after the student's completion of the program will be refunded within 45 days.

Note: The prorated refund percentage is the same whether tuition has already been paid in full or the student has created a payment plan that has not yet been paid in full. 

Transfer Credit Policy

NOTICE CONCERNING TRANSFERABILITY OF CREDITS AND CREDENTIALS EARNED AT OUR INSTITUTION

The transferability of credits earned at William Carey International University (WCIU) is at the complete discretion of the institution to which a student may seek to transfer. Acceptance of the degree earned at WCIU is also at the complete discretion of the institution to which a student may seek to transfer. If the credits earned at this institution are not accepted at the institution to which a student seeks to transfer, the student may be required to repeat some or all of the coursework at that institution. For this reason, students should make certain that attendance at WCIU will meet their educational goals. This may include contacting an institution to which they may seek to transfer after attending WCIU to determine if the credits will transfer.

Transfer credits are awarded based on a standard administrative review process. Transfer credits are only awarded if they were earned from institutions of higher learning accredited by a body recognized by the U.S. Department of Education or the Council of Higher Education Accreditation. Non-U.S. institutions must have an accepted foreign equivalent at an institution listed in the International Handbook of Universities. No more than 6 graduate semester units or the equivalent in other units awarded by another institution may be transferred for credit toward a MA degree. An official transcript evaluation will be performed to determine the number of transfer credits that will be granted for previous academic work. Transfer credits accepted from other institutions are assigned grade points according to WCIU’s grading system. The University reserves the right to determine the acceptability and relevance of degrees and credits earned at other institutions. Note: WCIU does not award credit for experiential learning.

Students who wish to transfer credits:

• Must have earned a grade of B or higher for the course to be considered for credit transfer.

• Must have completed the course within the last ten years.

• Must have an official transcript from the transfer institution mailed directly to the WCIU Office.

• Must provide any additional information or materials required by the review committee, including

  the course syllabi or course descriptions in the catalog.

• Must email a completed Transfer Credit Request Form to WCIU at: registrar@wciu.edu.

Instructions for Requesting Transfer Credit:

• Review the WCIU Transfer Credit Policy above.

• Complete the Transfer Credit Request Form. The form can be obtained by contacting

  registrar@wciu.edu or from the WCIU website.

• Submit the completed form to registrar@wciu.edu

• Have an official transcript from the transfer institution mailed directly to WCIU Office at:

  William Carey International University
  Office of the Registrar
  1010 E Union Street Suite 110
  Pasadena, CA 91106 USA

Students are able to appeal transfer credit decisions by submitting a request for appeal to the Vice President for Academic Affairs. Requests for appeal may be mailed to the WCIU Office at the address above or sent by email to registrar@wciu.edu. The Vice President for Academic Affairs will review the transfer credit request and issue a final decision.

Transfer Agreements

WCIU has not entered into an articulation or transfer agreement with any other college or university regarding acceptance of transfer credits.